Privacy Policy

1. Introduction

This Privacy Policy (“Policy”) outlines how Habiter App (“Habiter”, “we”, “our” or “us”) collects, processes, shares, stores, and safeguards your personal data when you use our mobile application, website, and associated services (“Platform”).

This Policy is part of our Terms of Service and applies to all users of the Platform (“you”, “your”). By accessing or using the Platform, you agree to the terms of this Policy.

2. Scope & Applicability

This Policy applies exclusively to data collected by Habiter through its Platform. It does not apply to any third-party websites, applications, or services that may be linked to or integrated with the Platform. These third parties have independent privacy practices.

3. Access and Registration

To access the Platform, you may be required to register an account and provide personally identifiable information, including but not limited to your name, phone number, and email address. Certain communications (e.g., support tickets, voice calls, chatbot interactions) may be recorded or stored for quality control, training, and dispute resolution purposes.

4. Children’s Privacy

The use of our Platform by individuals below the age of 13 years (or as defined by local laws) is prohibited unless verifiable parental consent is obtained. If you become aware of any unauthorized usage by a minor, please contact us immediately at support@habiter.club for appropriate action.

5. Data Controller and Legal Framework

Habiter is the data controller for all user data collected through the Platform.

We comply with:

  • The Information Technology Act, 2000 and its associated rules

  • The Digital Personal Data Protection Act, 2023 (India)

  • General Data Protection Regulation (GDPR) applicable to EU/EEA and UK residents

  • California Consumer Privacy Act (CCPA) for California residents

6. Categories of Data We Collect

We may collect and process the following types of data:

a. Personal Information

  • Name, phone number, email address, user ID

  • Date of birth, gender (if optionally provided)

  • Profile image (if uploaded)

b. Device and Technical Data

  • Device type, model, operating system, IP address

  • Device identifiers and Firebase Installation IDs

c. Financial Data

  • Payment information (collected via Play Billing)

  • Transaction history and purchase receipts

d. Audio/Visual Data

  • Voice recordings and chat transcripts (used for English-speaking practice and AI feedback)

e. Usage Data

  • App interactions, in-app search history, session times, feature usage patterns

  • Crash reports and performance analytics

7. Legal Basis of Processing

We process your data on the following legal grounds:

  • Consent: When you opt-in or use optional features

  • Contractual necessity: To provide services under our Terms of Service

  • Legal compliance: When required by applicable law

  • Legitimate interests: For fraud prevention, diagnostics, and app improvement

8. How We Use Your Information

We use the collected data to:

  • Authenticate users and manage accounts

  • Provide and enhance AI-based English speaking assistance

  • Process payments and issue receipts

  • Personalize content, improve app features and UI

  • Send transactional and important service communications

  • Detect and prevent fraud or misuse

  • Comply with legal obligations

9. Sharing of Information

We do not sell your personal data.

We may share your information with:

  • Service Providers
    Firebase (Google) and Razorpay

  • Regulatory or Legal Authorities
    Where disclosure is mandated by law, government, or court order

  • Affiliates/Subcontractors
    Only when necessary to provide core functionality

All third-party data processors are bound by confidentiality and data protection agreements.

10. Cross-Border Data Transfer

Your data may be transferred to servers located in jurisdictions outside India, including but not limited to the United States and the European Union. Such transfers will only be made with appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent data protection certifications.

11. Data Retention Policy

We retain personal data:

  • As long as your account remains active

  • As required for legal or regulatory compliance

  • As needed to enforce our agreements or resolve disputes

You may request deletion of your account via
🔗 https://habiter.club/delete-account-request/

Upon valid deletion request, we will anonymize or securely erase your data unless retention is required by law.

12. Your Rights

As per applicable law, you have the following rights:

  • Right to access your personal data

  • Right to rectify incorrect or outdated information

  • Right to withdraw consent at any time

  • Right to delete your data and/or close your account

  • Right to object to profiling, targeted advertising, or automated decisions

  • Right to data portability (GDPR)

To exercise these rights, contact: support@habiter.club

13. Information Security

We implement robust technical and organisational measures such as:

  • End-to-end TLS encryption

  • Access control based on the principle of least privilege

  • Secure third-party payment gateways (Razorpay)

  • Periodic security audits and code reviews

However, no system is entirely immune from breaches. We urge you not to share OTP with anyone and avoid sharing credentials.

14. Promotional Communications

You may opt out of promotional messages at any time via: “Unsubscribe” link in our emails.

Transactional or critical service-related communication will still be delivered.

15. Changes to this Privacy Policy

We reserve the right to revise this Policy periodically. Material changes will be communicated via in-app alerts or emails. Your continued use of the Platform after such updates will be deemed acceptance of the revised Policy.

16. Grievance Officer & Contact

In accordance with Rule 5(9) of the IT Rules, 2011 and Section 12 of the Digital Personal Data Protection Act, 2023:

Grievance Officer:
Name: Habiter Team
Email: support@habiter.club
Response Time: Within 15 business days

17. Region-Specific Disclosures

India

We adhere to the Digital Personal Data Protection Act, 2023. You may nominate an authorized representative to exercise your rights.

European Union / EEA / UK

You have additional rights under the General Data Protection Regulation (GDPR). You may contact your local data protection authority to lodge a complaint.

California (USA)

You are protected under the California Consumer Privacy Act (CCPA). You have the right to:

  • Know what personal information we collect and share

  • Request deletion of your data

  • Opt out of data “sale” (we do not sell your data)

18. Contact Us

For questions or clarifications, contact: support@habiter.club

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